Terms & Conditions

You agree to use this website for lawful purposes and to provide accurate information in any form you submit. Photos, text, and branding on this site belong to Soft Life Social and may not be copied without permission.

Submitting an inquiry does not reserve a date. After reviewing your request, we send an approved, itemized quote and a private booking link. Your booking is confirmed once the agreement is signed and the retainer is paid.

A non-refundable retainer of 25% of the total (unless otherwise stated in your agreement) is required to secure your date.

Payments may be made by card or bank account through our secure payment processor. The remaining balance is due by the date shown in your agreement. Prices include NJ sales tax where applicable, as shown on your quote.

Cancellations and rescheduling requests must be made in writing. Refund eligibility depends on timing, with requests made fewer than 14 days before the event generally not eligible for a refund. Rescheduling is subject to availability. Exact terms are listed in your agreement.

You are responsible for providing accurate event details, a safe and accessible setup area, any permissions required by your venue or property, and supervision of guests, especially children, while using rented items.

Rented items remain our property and must be used as intended. Please do not move, alter, or relocate equipment after setup without our approval. Items must be kept secure and protected from misuse and severe weather.

Where included, we deliver, set up, and pick up within our service area (we do not deliver to New York). Clear access to the setup area is required at the scheduled times. Additional fees may apply for stairs, long carries, difficult access, or schedule changes.

You are responsible for loss, theft, or damage beyond normal wear during the rental period. Repair or replacement costs may be charged as described in your agreement, including linens that remain stained after one standard wash.

Event planning, design, and décor services are provided under a separate Event Design & Décor Agreement describing the scope, pricing, and schedule. Similar substitutions may be made when specific items are unavailable.

We may contact you by email or phone about your inquiry, booking, payments, and event details. Promotional messages are sent only with your consent, and text messages are sent only if you opt in as described below.

Marina Collective LLC d/b/a Soft Life Social offers text messaging to customers who opt in using the optional SMS consent checkbox on our inquiry form. If you opt in, you may receive SMS messages related to your inquiry, booking, event updates, customer support, and promotional communications.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.
• Reply HELP for assistance, or contact us at (551) 455-0030 or softlifesocialco@gmail.com.
• SMS consent is not a condition of purchase.
• You may withdraw your consent at any time.
• Opting out of SMS does not affect your ability to use our website or purchase our services.

See our Privacy Policy for how we handle your information.

Marina Collective LLC d/b/a Soft Life Social
Phone: (551) 455-0030
Email: softlifesocialco@gmail.com